Cancellation & Refund Policy

Cancellation of Products

(a) Orders can't be cancelled after 24 hours of ordering. Cancellation charges may apply.

(b) We start working on your order as soon as we receive them, custom orders are not eligible for cancellation.

(c) In case you chose to cancel the order of a product fully or partially,  you can drop an email to "thecrafture24@gmail.com" for cancellation. 

(d) Your refund will be processed in next 7-10 days of cancellation of your order.

 

Return of Products

We accept returns only if the product is majorly damaged.

If in case the product or the part of the product is missing, we will ensure the complete delivery to your doorstep, for this you can reach us to raise your concerns at thecrafture24@gmail.com.

In case of major damages:

We will get the product picked up and initiate refunds in 7-10 days, for returning, you can write us at thecrafture24@gmail.com. Our team might ask for pictures/videos of the damage and so will process the return & refund.

In case of minor damages:

We will arrange a qualified technician to be able to fix the issue, only if we feel fixable, else return/replacement will be suggested.

The discretion of minor and major damages lies with our teams, rest assured they go an extra mile to make sure you go home with a smile.